Refund policy

Return/Refund/Shipping Information 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. if you fail to submit a return & refund request for eligible items before the 30 days limit you're claim could be denied. 

Key Points :  

  • Average Delivery Time : 10-20 Business days (Feel free to wait up to 30 days)
  • Please read all rules on refunds and returns (Using & purchasing our products automatically binds you to agreement with our policies) 
  • If you are email by Solidsales admin or Solidsales23100@gmail.com for any reason about your order you will have 12, 24 or 48 hours to reply back to the email otherwise the order will continue or be canceled and refunded (The Owner will make the final decision if customer does not reach back to us) 
  • If a customer needs to put in a return, customers will have access to self-serve returns if needed but please be aware any items after 30 days of delivery will be denied (Aside from the rest of our returns and refund rules) 

 

 

Non-Refund/Returnable items : (Due to hygiene and safety reasons, All purchases in these categories are final)

  • Pillows (Any)
  • Blankets (Any)
  • Clothes (Any)
  • Any items Ripped/Torn/Broken/Scratched/Shattered/Cracked Or in any unfunctional state could be denied for a return and refund.

 

 

We here at SolidSales mirror our 3rd party suppliers policies since we work with them.

What you need to provide:

A. Photos/videos of the damaged item. Please send us the materials to prove the damage. (The customer & Owner will need to use this)

B. Screenshots of the dispute, which include name, date and content. For example, a customer complaint/dispute raises through PayPal Dispute, e-mail, chat window, etc. (I will take care of passing customer information to my supplier) 

C. (Optional) Tracking number of the item. If our 3rd party supplier asks for a return of the item, you need to send the tracking number to prove that you returned it. (Customer & Owner if asked)

If the arrived product is damaged, Our supplier offers a full refund or replacement. (Within 30 days of delivery)

Our supplier has a strict quality control standard. We will check every product before delivery. If any of the following circumstances exist, we offer a full refund or replacement: (Within 30 days of delivery)

  • Incorrect product
  • Product with the wrong color, size, etc
  • Product with a missing component
  • SolidSales & Our supplier offers a full refund if the product is out of stock. We will notify you and make the refund or replacement.
  • SolidSales & Our supplier offers a full refund if the product can not be shipped. Due to the limited transportation, some products do not have proper shipping option. We will notify you in time and make the refund.
  • SolidSales & Our suppliers offers a full refund if the order cancels before the product is shipped.
  • Our supplier offers a full refund if the package is missing during the delivery

Cases that our supplier does not make refunds:

1. Order Delivered

Supplier will not offer a refund or resend if the tracking info shows ‘order delivered.’

2. Package Unclaimed

If the package is unclaimed, it will be destroyed by the local carrier within 48 hours.

3. Tracking Information Alert

Supplier will not offer a refund or resend if the tracking info alerts. The following reasons may cause the alert:

  • Incorrect/insufficient Address
  • Refused Package
  • Customs Clearance
  • Non-Existing Number
  • Unknown Recipient

(Please ensure all information is correct before you place an order, if we see a suggestion from our website admin we will email you to confirm order and you will have 12 or 24 hours to reply to email sent by Solidsales)

Supplier will deny the dispute of any product damaged or shipping delay caused by the act of God, epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection.

  • Others

Supplier & Solidsales will deny the disputes caused by the following reasons:

a. Your shopper does not like the product.

b. Product smells unusual.




  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at solidsales23100@gmail.com. Please note that returns will need to be sent to the following address: Need a return? Email us for the address (This is because we are a dropshipping business and we do not ship from our location) 

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at solidsales23100@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at solidsales23100@gmail.com.